Leasing Consultant
Department: Property Management
Location: Ovation Realty & Management (ORM)
Reports to: Property Manager/Leasing Director
FLSA Status: Non-Exempt
Job Code: F 22000
Date: March 2009
BASIC PURPOSE:
Interacts directly with prospective and current residents to achieve maximum occupancy and Net Operating Income. Acts as the Company's representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident and maintains communication throughout the tenancy of the resident.
ESSENTIAL FUNCTIONS:
- Provides information about the apartments and the community to the prospective resident and schedules visits to the community. Responsible for leasing apartments at an acceptable determined percent of total prospects.
- Greets visitors and determines if the community meets the client's qualifications.
- Effectively explains all lease and community policies to new and current residents.
- Accurately and efficiently prepares and assists with all leasing paperwork (i.e. applications lease agreements and addenda, employment and credit checks; and leasing move-in packets).
- Collects security deposits, rent and all other funds associated with resident moves.
- Effectively communicates changes in units leased status to Maintenance Department.
- Completes service requests and communicates to Maintenance Department.
- Completes follow-up thank you notes and call-backs with prospects after initial community visits.
- Supports the overall marketing efforts and offers input and suggestions in regards to promotions; advertisements. etc.
- Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such is rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
- Understands and complies with state landlord-tenant Fair Housing laws and standards.
- Monitors the community advertisements and effectiveness of responses; maintains ad book and demographics.
- Prepares monthly competitive survey reports and analyzes the real estate market trends and conditions in the area.
- Monitors all current and future vacancies to proactively react to future occupancy needs.
- Analyzes concerns associated with apartments that are slow to lease and offers recommendations to the Property Manager.
- Inspects all vacant apartments on a regular basis to ensure they are ready to show to prospective residents.
- Works with the Property Manager to assure curb appeal and property appearance is acceptable.
- Conducts follow-up activity with all residents in order to establish positive resident relations.
- Maintains current resident files.
- Maintains open communication with the Property Manager and Maintenance Director/Supervisor.
- Attends and participates in training seminars as requested.
- Becomes active in the local business community and develops a rapport with the residential community.
- Assists the Property Manager in implementing resident retention and renewal programs.
- Make recommendations to management regarding improvements for the overall operation of the community.
- Attends and assists in the coordination and organization of resident relations and activities. such as newsletters, parties, etc.
- Accompanies vendors or contractors to resident apartments as needed.
- Transports residents or prospective residents via motorized vehicle throughout property grounds; may run errands as necessary.
- Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.
- Performs other duties as assigned.
The Company may revise this job description from time to time as business needs require. It is not intended to be an exhaustive listing of all the functions of the job. nor to limit the Company's right to assign other functions to an employee in this position. This job description does not constitute a written or implied contract of employment.
JOB QUALIFICATION REQUIREMENTS:
Knowledge/Experience:
A high school diploma or equivalent is required. A college degree or some college coursework desirable. A minimum of one year sales experience preferred. Customer service background desirable. Basic arithmetic skills necessary. Excellent communication and organizational skills necessary. Computer literacy required.
Machines, Tools, and Equipment, Software:
Computer w/Internet and e-mail capabilities, Telephone, Facsimile, Photocopier, Vehicle.
Licenses/Certification:
Valid drivers' license, along with good driving record required.
Other requirements:
As an ORM team member, you represent ORM. While you are on the job, ORM expects you to wear clothing and accessories that are appropriate in a professional business environment. If a uniform is required at the property, you are expected to wear it. Refer to ORM’s Grooming Standards and Dress Code Guidelines for additional information.
PHYSICAL AND VISUAL ACTIVITIES:
Ability to interpret, evaluate and communicate detailed written or verbal instructions to others
accurately and quickly, including answering phones, attending meetings, written correspondence or other forms of communication. Inside and outside work in all types of weather. Ability to lift, push,
pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various
locations throughout the office/facility. Ability to communicate effectively (expressing or
exchanging ideas by means of the spoken or written word.) This skill/ability is important in work
activities in which workers must impart or receive detailed information through oral or written
communication.
Physical and visual activities that are commonly associated with the performance of the essential functions of this job. "Commonly associated" is not intended to mean always or only. There may be different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.
WORKING ENVIRONMENT:
Office environment and residential property.
